At Ethiolex, we value your privacy and provide you with full control over your personal information. In compliance with Google Play’s Data Safety requirements, this page outlines how you can request the deletion of your account and associated data.
1. How to Request Data Deletion
If you wish to delete your account and all associated personal data, you can do so by submitting a formal request to our support team.
- Email Address: abrham@ethiolex.com
- Subject Line: Data Deletion Request – [Your Username/Email]
Please send the request from the email address associated with your account so we can verify your identity.
2. What Happens to Your Data?
Once your request is processed:
- Account Removal: Your profile, including your username, password, and personal preferences, will be permanently deleted from our active databases.
- Associated Records: Any non-essential records linked to your identity (such as app activity or saved items) will be erased.
- Irreversibility: Please note that once your data is deleted, it cannot be recovered. You will lose access to any services requiring an account.
3. Data Retention for Legal Compliance
While we aim to delete all data upon request, please be aware that certain information may be retained even after your account is closed. This is strictly limited to cases where we are required to keep records for legal, regulatory, or tax reasons, such as:
- Transaction History: Records of financial transactions are retained for a set period (as required by local financial laws) for auditing and tax purposes.
- Security & Fraud Prevention: Limited data may be kept for a short duration to prevent fraudulent activity or to ensure the continued security of our platform.
Note: These specific records are kept only for the duration required by law and are not used for any other purpose after your account is deleted.
Last Updated: April 2026